Applied Artificial Intelligence for Retail: Workflows and Automation
8 Hours
5 Modules
100% State-Funded
Instructor-Led
› TechCred › Applied AI for Retail
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DETAILS TO KNOW
The Applied Artificial Intelligence for Retail: Workflows and Automation Certificate prepares participants to configure and operate AI-enabled workflows supporting retail operations, merchandising, inventory management, customer experience, and internal communication.
Participants work from an authentic retail or service-industry use case and progressively develop a functional AI-enabled workflow that can be tested, documented, evaluated, and demonstrated using representative business information.
*INDUSTRY APPLICABILITY:
Consumer & Service Industries, including Retail, Hospitality and Tourism, Food Service, Customer Experience, and Recreation and Entertainment.
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WHAT YOU'LL LEARN
TO EARN THE CERTIFICATE
To earn the certificate, participants successfully configure, test, document, and demonstrate a workflow with defined:
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Retail objective and intended outcomes
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Users, inputs, outputs, tools, and business information sources
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Workflow, routing, and automation logic
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Customer-data and organizationalinformation protections
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Human-review and approval requirements
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Operational, customer, and business-value measures
Tools & Skills
Tools used
ChatGPT
Microsoft Copilot
Google Gemini
Claude
Workflow Automation
Retail Data Systems
Skills you'll gain
✓ Product-information management
✓ Customer-inquiry classification
✓ Inventory analysis and sales reporting
✓ Customer-data protection practices
✓ Routing, notifications, and human-review gates
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CURRICULUM
Program Structure
*Upon successful completion, each participant will receive an Intel® Digital Readiness Certificate and a personalized Artificial Intelligence Learning Summary documenting demonstrated capabilities, completed applications, responsible-use practices, and recommended opportunities for continued development.
MODULE 1
Retail AI Productivity & Prompting
2 hrs
Introduce AI through immediate, practical use: summarizing policies, organizing product information, preparing meeting materials, and planning everyday work.
MODULE 2
Responsible AI, Ethics & Security in Retail
1.5 hrs
Explore privacy, sensitive information, approved tools, bias, transparency, accuracy, and human judgment in a retail context.
MODULE 3
Retail Data Analytics & Decision Support
1.5 hrs
Use synthetic retail spreadsheets and sample data to organize information and communicate findings such as staffing, inventory, sales, and operational trends.
MODULE 4
AI-Powered Retail Communications & Marketing
1.5 hrs
Apply AI to customer-friendly communication, employee messaging, outreach, and marketing materials, improving clarity and tone.
MODULE 5
Retail AI Workflows & Automation
1.5 hrs
Bring earlier skills together in repeatable retail administrative processes such as staff onboarding and policy questions, with human review points identified.
